FAQ

FREQUENTLY ASKED QUESTIONS

Are the sneakers made to order?

Yes. Each pair is made to order after purchase. This helps reduce unnecessary overproduction while allowing every design to be created specifically for you.

How long does production take?

Production usually takes 2–5 business days before shipping.

How long does shipping take?

Delivery time is separate from production time and depends on your destination. Final shipping rates and delivery estimates are shown at checkout when available for your location. Tracking will be provided when available.

How do I choose the right size?

Please check the size guide carefully before ordering. Because each pair is made to order, choosing the correct size before production begins is important. If you are between sizes or unsure which size to choose, contact us before placing your order and we will gladly help.

Can I contact you before ordering?

Yes. If you have a question about sizing, design, shipping, or anything else before ordering, contact us and we will gladly help.

Are the sneakers comfortable for everyday wear?

Yes. The sneakers are designed for real wear, not just display. They include a soft removable insole, padded collar, breathable lining, lace-up front, faux leather toe cap, and lightweight EVA rubber outsole. Before building IGNOR around this product base, we tested the sneakers ourselves for comfort, fit, and everyday wear.

What materials are used?

Materials: polyester canvas upper, EVA rubber outsole, breathable lining, faux leather toe cap, removable insole.

How should I care for the sneakers?

To keep your sneakers looking their best, clean gently with a soft cloth or brush and mild soap when needed. Avoid machine washing, soaking, bleach, or harsh cleaning products. Let them air dry naturally away from direct heat.

Can I return or exchange my order?

Because each pair is made to order, please check the size guide carefully before purchasing.

If your item arrives damaged, defective, or incorrect, contact us with clear photos of the item and packaging. We will review the issue quickly and make it right.

For sizing concerns or change-of-mind situations, please contact us. These cases are reviewed individually, and we will do our best to help while respecting the made-to-order nature of the product.

Nothing in this answer limits any mandatory consumer rights that apply to you under applicable law.

What if my item arrives damaged, defective, or incorrect?

Please contact us with clear photos of the item and packaging. We will review the issue quickly and make it right.